Returns & Exchanges
At Flower Delivery, we strive to ensure every bouquet arrives in perfect bloom, but if your arrangement is damaged or unsatisfied, we offer a 24-hour freshness guarantee for replacements or refunds. Due to the perishable nature of our products, we ask that you contact us immediately upon delivery to resolve any concerns.
Capture a Photo
Take a clear photograph of the flowers within 24 hours of delivery to document any issues with freshness or damage.
Contact Support
Email our customer care team with your order number and the attached photos to initiate your claim.
Assessment
Our floral experts will review your request within 2 business hours to determine the best solution, such as a redelivery or a full credit.
Resolution
Once approved, we will dispatch a fresh replacement bouquet or process a refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing